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I’m sorry to bring this up again after all the uproar has died down…but there are lessons for all of us from the Paris Brown affair. I think Police Commissioners everywhere will be feeling the strain of this one for a while yet…but for the rest of us the worst may be yet to come…
As managers, we must be left with the unease that a member of our staff might cause our company name to be linked with the disreputable, damaging reputations and ultimately costing jobs. Of course, this is covered off in company policy…but can we ever be sure that “one of ours” isn’t going to have their moment? Is it our head on the block, too?
As employers, the recruitment scene subtley changed when social media became a source of addtional information about prospective candidates. Thanks Yahoo, you may have spoilt it for us by explaining to people that vitriolic tweets can catch up with them… and yet there are still people out there who appear not to care what impression they give and employers can manage to avoid them.
As parents, what if our precious offspring follow Ms Brown’s lead and broadcast their immaturity to the world…the world that you and they hope will one day offer them a living. How do you get over something like this?
At Quicksilva I usually say “Recruit for behaviours as you can always teach skills” and this is becoming accepted by more and more businesses as the competition for jobs increases. It is sad to see so many young people who do not have all the skills needed to communicate in the workplace as reported in The Guardian.
So, once they have these skills, how do we teach them about the consequences of using them?
Don’t you just despair over the constant stream of NHS bad news? It’s like a lottery out there if you’re sick…
The main cause of recent Press hysteria is the NHS 111 Service…and yet reading the various articles there is no consensus amongst journalists about what really is the problem. Of course, there is “The Computer System”, that baddie from the sci-fi genre of the 50s and 60s. If you are my age you will recall that computers are violent towards humans and are looking to take over the world.
There is no grasp that today’s services are brought to us through many systems working together (or not) and in the case of the NHS 111 Service I imagine there to be Call Centre Systems, Triage Systems, Patient Record Systems…which has failed us? Or are we blaming them all?
The BBC talks about high call volumes. Is that the Call Centre system causing the long wait? Or is it the staffing levels?
While the Daily Mail sees the Triage System as possibly the main problem…or could it be that staff with only 10 days training, who are so desperate they admit “I don’t know what to do”?
Reports of IT crashes are common in all reports and maybe that was a reference to the Patient record System…or maybe not. Or could it be that as usual a Government project of this size is suffering from flawed planning, know-nothing procurement, poor project management and inadequate testing?
All of the above I suspect, the bigger-is-best policy wreaks havoc again, it never changes and it never will until leaner, meaner, providers are given the chance to prove themselves on Government projects.
I feel a twinge of sympathy for the solution designers as, having worked for years within Government, call volumes have probably been vastly underestimated. The NHS 111 Service is designed for “urgent” calls; the NHS 999 Service for “emergency” calls. However, if you give the public an easy option, they will take it…and hey, who wants to wait two weeks to see a GP?